That is, since interpersonal communication in the business setting often includes face-to-face exchanges of information, messages and data, non-spoken aspects of the conversation can change the direction of an entire business conversation, which can create issues if words, meanings, gestures, or tone of voice are misunderstood. The key details of interpersonal communication are what help to differentiate its importance from everyday communication in the business setting. Interpersonal communication includes the exchange of concepts, ideas, feelings, data, and/or information between two or more people via verbal (e.g. It is critical for managers and personnel to understand that it is how something is said that can change the context, and the perception, of a statement’s meaning, and not just what is said. One’s perception (including preconceived notions/biases and previous understanding) greatly affects how they think, act, speak, and interact with others, which, in turn, affects every part of their life. In order for this goal to be accomplished via communication, everyone has to be on the same page.īusiness communication is more complex, as non-spoken words can imply different meanings to the same sentence, including body language, tone, facial expression, intonation, and use of inflections. The ultimate goal of communication, in any form, is to act as an impetus or catalyst for an action, or a change in thought patterns amongst the receivers of the information. Managers communicate with their employees in order to plan, strategize, direct, and organize, while personnel must communicate with clients, each other, and executives. In the digital age, communication can mean many things, from the transmission of key data via electronic/digital media, an oral report or presentation on strategic statistics, to a face-to-face interview.
In the business setting, communication is one of the most critical aspects of a successful business or enterprise. Communication is meant to be a manner of expression for humans, allowing people to convey, relay, and give feedback on their thoughts, feelings, and desires.
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