You can even implement an AI-powered chatbot that can better assist your clients using natural language processing. Chatbots – This is a type of servicedesk software that simulates human interactions and answers simple customer queries.Much of this data is available via Google Analytics. Reporting and analytics – You can study a robust amount of data like chat history, agent performance, visitor details, average time spent on chats and more.Customization options – You can adjust the live chat widget according to your website design so it better represents your brand.Mobile optimization – These days, mobile devices are all the hype, being able to provide prompt and accessible support is what increases customer loyalty.Pre-chat form – Create a custom form that allows you to gather visitor information upfront.Real-time typing view – Being able to have a message sneak peek before the customer hits send allows you to increase your accuracy and response speed.This ensures that your customer support team isn’t overwhelmed even on the busiest of days. Chat routing – Online chats can be routed to free agents as they come in, or they can be routed based on department, skillset, etc.Visitor tracking – This chat functionality allows you to gain deeper insights into your customers’ behaviors as they move down the sales funnel.Canned responses – Sending a pre-configured canned response saves time for both the chat agent and the customer.It’s a powerful tool for creating an engaging customer experience from the get-go. Proactive message – It is a little pop-up window that initiates the interaction with your website visitors.What are some of the main features and functionalities of such a chat solution? Let’s have a quick peek at some of the features you may find the most useful.
It’s important to note that many text-only live chat applications allow users to voice chat or video chat as well.
They are usually not customers’ most preferred way of contacting your business but they can be helpful when dealing with more complex issues that require in-depth explanations or video demonstrations. Other types of live chat software include video and voice solutions. This type of live customer chat provides a casual chatting experience resembling messaging apps like Facebook messenger. Types of live chat softwareīy far, the most popular and widely used is text-only live chat software. Live chat software not only enables your clients to contact you quickly and effortlessly but also gives you a competitive edge and allows you to create long-lasting impressions on your customers. It is an online chat software that allows you to connect with your customers in real-time from anywhere.
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